Management staff, project managers, team leaders, are led to participate in difficult and tense meetings, that involve the participation of different stakeholders with vested interests on a case or a sensitive situation. Certain stakeholders may seek to reaffirm their position, present a new project or plan, involving in-house restructuring or other external circumstances.

GEOS delivers, in association with MARCANE, training sessions for staff on advanced communication techniques, public speaking and management of high-stakes meetings.

Objective : Know how to prepare and coordinate a meeting of individuals with conflicting, vested interests. Create the right conditions for a successful meeting and get your message across.

Trainers combine theory on aggressive behaviour and associated factors and demonstrations of listening and stabilisation techniques for aggressive individuals or individuals with behavioural problems.

Duration : From one to two days. Course combines theory classes and hands-on exercises.

Program :

Effective coordination in a spirit of mediation of a meeting in a difficult context :

• Techniques and tools for structuring meetings :

• preparatory methods: before, during and after the meeting
• methods to run meetings and facilitate difficult situations
• techniques of communication and influence
• different roles of meeting coordinator

• Stress and emotional management for you and your communication partners :

• affirm one’s authority and legitimacy
• create the right conditions for successful meetings by establishing a firm and reassuring framework
• deal with power games
• propose acceptable and responsible alternatives
• capture listeners’ attention
• respond effectively to a group and channel energy

Public : Personnel led to manage conflict in high-stakes meetings.

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